The LatentView Analytics’ Executive Roundtable was held on March 08, 2023, at the Dylan Hotel, Amsterdam. The theme of this year’s event was:
"Improving Customer Experience Levels by Building a Resilient Supply Chain"
"Improving Customer Experience Levels by
Building a Resilient Supply Chain"
Welcome Note
Rajan Sethuraman | CEO, LatentView Analytics
In his introductory speech, Rajan mentioned that LatentView is looking at
Europe as a focus region and wants to expand the company’s offerings
across the continent. He set the context for the roundtable by stressing the
need to build a resilient supply chain in these challenging times. He then
introduced Sanjay Annadate and Egbert van Acht to the larger audience.
Panel Discussion
Improving Customer Experience Levels by Building a Resilient Supply Chain
Speaker
Sanjay Annadate
VP & Business Head, UK & Europe
Speaker
Egbert Van Acht
Global Advisory Board Member
Our speakers kick-started the session by highlighting the fall in customer levels during and after the COVID-19 pandemic. They also cited a few examples to validate their argument. They highlighted the crisis and challenges around the supply chain, such as lack
of resilience, increasing cost of operations, unsustainable practices, impact of human errors, lack of personalization, and the complex technology landscape. Finally, they opined that supply chains form a big piece of the jigsaw puzzle that will help restore consumers’ confidence in brands.
Interactive Session
Connected Data: The Foundation of a Resilient Supply Chain
Speaker
Sunder Balakrishnan
Director, Supply Chain Practice
Speaker
Hylke Visser
Director, Neo4j
Our speakers shared their experiences and insights on
how a connected supply chain ecosystem powered by
“Connected Data” can help companies break down
silos, quicken decision-making, improve resilience, as
well as standardize & scale operations & technologies.
The takeaways from the roundtable were clear:
Customer experience levels worldwide have fallen drastically, thanks to the COVID-19 pandemic. In addition, with supply chains becoming increasingly complex, companies need help maintaining a balance between high customer service levels & excessive inventories.
The fundamental underlying problem is a disconnected supply chain with data silos and the inability to connect one event or risk in the supply chain with other risks affecting the supply chain’s resilience, agility, and responsiveness.
LatentView’s flagship event, #LVRoundtable, is designed to bring together some of the best minds across the industry to tackle the industry’s burning questions. This by-invite-only event is sized specifically to facilitate open discussions that ensure all participants leave feeling more prepared for the digital future. Previous participants have included diverse business leaders from companies like Adobe, Apple, Google, YouTube, Revlon, BMW, Whirlpool, PepsiCo, United Airlines, PayPal, Microsoft, and eBay.
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