In 2018, a popular social networking site came under heavy fire from US regulators after it…
In the sweltering heat of summer, I scramble to buy an air conditioner for my house….
Artificial Intelligence (AI) is dramatically changing business, and chatbots, fueled by AI, are becoming a viable…
Build a comprehensive 360 customer profile: Creating a truly comprehensive profile of a customer requires tapping…
According to a recent survey conducted by the US Census Bureau, in spite of shrinking wallets,…
Customer Lifetime Value (CLV) is the estimated net profit a business expects to get from the…
I recently had the opportunity to moderate a panel discussion at the Argyle Executive Summit’s Leadership…
Shopping behaviors, buying trends and patterns are changing at a rapid pace across the US and…
By now, just about everybody has heard about the nightmarish Comcast customer support call. Amazon and…